Video Call

When people experience problems with their vehicles, they often bring them to a repair shop for servicing. Despite their extensive knowledge, repair shop mechanics can still benefit from ViiBE’s video call technology in the event of complex, specialised issues. For example, a client may drop his or her car off at the repair garage and report that the car’s transmission has been slipping where the car either won’t stay in gear or starts missing gears.

When the mechanic goes to look at the transmission, he or she may find that it is not simply a fluid leak or gear damage, but something more complex. Particularly as cars become more electronically complex, mechanics can benefit from video call platforms to contact the OEM and receive virtual assistance. It is costly both in terms of time and money for the repair center to have an OEM specialist come on-site to perform repairs, but with a video call, the expert can explain what to look for and how to resolve the problem remotely.