Mean Time to Repair (MTTR)

1 %

increase in time saved

1 M$

in annual potential savings

1 %
increase in FCR rates
For airline companies, a long MTTR can cause significant delays and increase costs. Find out how remote assistance technology can reduce MTTR and enhance worker safety.

Use case: MTTR

In the transportation sector, it is important to be able to move people or goods as quickly as possible. As a result, the mean time to repair (MTTR) is one of the most important KPIs in the industry. This lever ensures that companies respond quickly whenever machine downtime occurs.


When a plane experiences mechanical issues, the ground technicians need to service the plane before it can get back on schedule to fly. However, planes have many complex parts. As a result, the MTTR increases because technicians may not have the exact expertise needed to resolve an issue for a specific part of the plane. For example, there might be an issue with the fan blades of a CFM56 engine. The technician can use ViiBE to contact a group of experts that specialise in CFM56 repairs with OEM parts. In this instance, MTTR becomes even more important as the customer satisfaction of commercial airlines is directly influenced by the frequency and duration of flight delays

1 %
increase in NPS
1 %
increase in productivity
1 %

decrease in tech dispatch

Using ViiBE’s collaborative tools, the expert can guide the technician to a complete and remote servicing of the issue. Thus, the MTTR decreases, resulting in less operational delays. Improving the MTTR is cost beneficial as well. Operational delays reportedly result in up to US$35 million for companies annually. Remote assistance technology like ViiBE optimises maintenance services by reducing the MTTR and increasing the safety of maintenance workers.

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Would you like to learn more about challenges in your industry and how a video assistance solution such as ViiBE can help solve some of the challenges you are faced with? Get in touch!