DECATHLON
INCREASE NPS

Decathlon is a french sporting goods retailer, with over 1500 stores in 57 countries making it the largest sporting goods retailer in the world.

Faced with complex after-sales services, they are always looking for innovative solutions to provide the best possible customer service and increase in-store productivity.

Download this case study to learn how ViiBE’s implementation in Decathlon increased their NPS significantly. You will also learn more about ViiBE’s customer journey and specifics about Decathlon’s implementation.