Case Study
DECATHLON
INCREASE NPS
How to better serve my customers?
How to reduce in-person after-sales services?
Decathlon is a french sporting goods retailer, with over 1500 stores in 57 countries making it the largest sporting goods retailer in the world.
Â
Faced with complex after-sales services, they are always looking for innovative solutions to provide the best possible customer service and increase in-store productivity.
Â
Download this case study to learn how ViiBE’s implementation in Decathlon increased their NPS significantly. You will also learn more about ViiBE’s customer journey and specifics about Decathlon’s implementation.
Partager sur email
Partager sur facebook
Partager sur twitter
Partager sur linkedin
Partager sur whatsapp
Menu
Menu
-
5 Parvis Alan Turing
75013, Paris -
5 Devonhurst Place
Heathfield Terrace, London -
548 Market St
PMB 29738, California -
Level 42, Six Battery Road
049909, Singapore