Case Study

DAIKIN
REDUCE ON-SITE TRIPS

How to better serve my customers?
How to optimise remote communications between experts & field operators?

Daikin Industries, is a Japanese multinational air conditioning manufacturing company headquartered in Osaka. It has operations across the world.

 

Faced with complex customer interactions in B2B, B2B2B, and B2B2C settings, Daikin looks for innovative solutions to help resolve product installation and repair issues remotely. By empowering them to self-service these machines, Daikin has reduced the need for on-site trips.

 

Download this case study to learn how ViiBE’s implementation in Daikin helps them enhance their after-sales services and optimise internal communications for better troubleshooting.

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